Why does colour need a patch test?
Tint and bleach contain ingredients that a small number of people react to, and sensitivity can appear even if you have coloured your hair for years. The test takes five minutes, must sit for 48 hours, and only needs repeating if more than six months pass between colour appointments.
Can you fix grown-out or banded box colour?
Usually, but not always in one sitting. Removing built-up dye without wrecking the condition is a staged process, so we consult first, agree a realistic endpoint, and often split the work across two or three visits with repair treatments in between.
How long should I leave between appointments?
A precision cut holds its shape for six to eight weeks, shorter crops closer to four. Root tint is typically four to six weeks, while hand-painted balayage can stretch to three or four months — we plan that with you rather than assuming you want to come back constantly.
Do you cut children's hair?
Yes, from around age six, booked as a 30 minute appointment with a parent or carer staying in the studio. We keep the clippers quiet and will happily stop halfway if a first haircut needs a break.
Is a fringe trim really free?
Within six weeks of a cut with us, yes — just ask for a fringe slot when you book. Outside that window, or if you were cut elsewhere, it is charged as a short appointment.
What happens if I am running late?
Tell us as soon as you know. Up to about ten minutes we can usually absorb; beyond that we may shorten the finish or, for colour, move you to another day so the next client is not pushed back. We would rather rebook you than rush your hair.